Professor Heino has centered her research on the use of communication technologies, such as intranets and email, in organizations. Specifically, she has focused on adoption and implementation of communication technologies within organizations, taking into account individual, organizational and environmental factors. She is also interested in the negotiation of privacy in communication technologies across organizational and national boundaries. Her most recent research involves the study of self presentation and interaction in relationship development through computer-mediated communication. Her work has appeared in Communication Research, Journal of Computer-mediated Communication and Organization Science.